Important Official Server Reboot Thread

Discussion in 'Announcements' started by Gix, Apr 15, 2011.

Thread Status:
Not open for further replies.
  1. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    We are performing an unplanned maintenance that concernes security updates. It shouldn't take more thank few minutes.
     
    FaTTaL likes this.
  2. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Servers are back online, thank you for your patience.
     
    FaTTaL likes this.
  3. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    A general reboot was performed on a late hour (server time) due to some routers reconfiguration. This caused a downtime of 2 minutes.
    Servers are back online now.
     
    FaTTaL likes this.
  4. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    We had a short downtime of about 4-5 minutes today caused by some faulty router which has been replaced by the hosting company.
    You may experience some random disconnects while it's being reconfigured.
     
    FaTTaL likes this.
  5. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    We performed an unplanned maintenance of about 10 minutes after we have found an issue with one of our SSD and a blocked process that were sucking up all the free space within few seconds. The problem was traced, servers were restarted and everything is back online and running fine like always now.

    Thank you for your patience.
     
    FaTTaL and JimmyCool like this.
  6. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    There will be some connection issues for about 10-15 minutes as announced by our hosting provider in order to verify the routers


    Planned Maintenance completed.
     
    FaTTaL likes this.
  7. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Our hosting provider is currently under a maintenance, therefore the downtime that you experience.
    We should get an update soon so be patient.


    UPDATE: Some faulty router has been replaced inside the datacenter and the servers are back online now with just a minute or two of downtime.
     
    FaTTaL likes this.
  8. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Diablo II server currently down due to some unknown issue with the filtering routers. We are investigating the issue.


    EDIT: Seems that the server is actually down only for some people since there are about 200 users online. Contacted the hosting company to check out the problem.


    EDIT: Server back online after few minutes of downtime for those who couldn't connect (mostly South America players)

    The issue camed from some broken firewall rules that had to be re-created so the problem is fixed and all is good now.
     
    FaTTaL likes this.
  9. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    We are currently performing a general maintenance to all our dedicated servers, including hardware checks and a reboot as the last one was performed months ago. It should take no more than 15 minutes.

    All servers are back online, thank you for your patience.
     
    FaTTaL likes this.
  10. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Our hosting company is having some congestion problems on the internal network, therefore you may experience some slight delays (lag) on the servers.
    They are currently working on fixing this so please be patient. If the delay is too high for you take a break for an hour or two and come back later. Thank you.


    EDIT: The issue has been fixed. Happy gaming!
     
    FaTTaL likes this.
  11. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    A general maintenance is currently being performed on all our servers in order to install OS updates.

    Also, our Diablo II server is under maintenance as well in order to check today's games crash issues.
     
    FaTTaL likes this.
  12. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    OS Updates Completed -Servers back online.


    Keep in mind that the Diabo II server is currently under maintenance.
     
    FaTTaL likes this.
  13. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    We are performing a global maintenance over all servers and doing a hard reboot on all dedicated machines as well as applying OS updates.

    We are expecting this to take about 10-20 minutes at max so please be patient as the servers shall be offline during this time.
     
    FaTTaL and medany22 like this.
  14. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Maintenance completed, all servers are back online.

    Thank you for your patience.
     
    FaTTaL likes this.
  15. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    We are performing a global maintenance over all servers and doing a hard reboot on all dedicated machines.

    We are expecting this to take about 10 minutes at max so please be patient as the servers shall be offline during this time.


    -----

    Maintenance completed, all servers are back online.

    Thank you for your patience.
     
    A4TeCh^ likes this.
  16. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    There is some work performed by the hosting company therefore you won't be able to access some of our gameservers at the moment.


    UPDATE: Seems some of their important equipment is causing some serious problems therefore they are replacing several parts. it Unfortunately this will take a while but hopefully they'll get done with it faster than expected.

    Thank you for your patience.
     
  17. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Servers are back online. The maintenance took longer than expected due to some broken firewall rules which showed up after the equipment was replaced and that were blocking us from connecting to the servers but it's been fixed.

    Thanks for your patience, enjoy!
     
  18. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    A routine maintenance has been performed over Diablo II server.

    The server is back online, thannk you for your patience.
     
  19. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Routine maintenance currently ongoing. Installing OS updates as well where we have windows and also clearing up old logs.

    Should take few minutes, thank you for your patience.


    EDIT: Maintenance completed, servers online.
     
    Trapstar likes this.
  20. Gix

    Gix Innovate, Don't Imitate Founder

    Joined:
    Jan 1, 2005
    Messages:
    49,963
    Likes Received:
    300
    Trophy Points:
    113
    Please note there shall be some connectivity issues here and there as our main hosting provider is upgrading equipments and connectivity inside of one of their datacenters.

    Haven't noticed any other hiccup in the last hour so it should be stable now, they moved on to the next rack.
     
  • Loading...
    Similar Threads - Official Server Reboot
    1. Gix
      Replies:
      0
      Views:
      25,401
    2. Ezekiel
      Replies:
      0
      Views:
      28,700
    3. Gix
      Replies:
      1
      Views:
      24,701
    4. Gix
      Replies:
      0
      Views:
      25,245
    5. Gix
      Replies:
      0
      Views:
      22,149
    Thread Status:
    Not open for further replies.